Legal

No-Refund & Support Policy

Last updated: July 2026 · NeticSoul & NS Market

All products sold on NS Market are digital software products that are delivered instantly upon purchase. Due to the nature of digital goods, all sales are final. However, NeticSoul is committed to ensuring every customer can successfully use their purchased product — which is why we offer professional setup and installation support.

No Refunds

1. No-Refund Policy

All purchases on NS Market are non-refundable. Once a digital product has been purchased and the license key or download has been provided, no refunds will be issued under any circumstances.
  • Refunds are not available after purchase
  • Changing your mind is not grounds for a refund
  • Incompatibility with your server or environment is not grounds for a refund
  • Partially used licenses are not eligible for refund
We've Got You Covered

2. Professional Setup & Installation Support

Instead of refunds, NeticSoul offers paid professional setup services. If you are unable to install or configure a product you purchased, our team will do it for you.

What Our Setup Service Includes

  • Full installation on your server or hosting environment
  • Database configuration and environment setup
  • Domain and SSL configuration
  • Initial configuration and settings walkthrough
  • Post-setup verification and testing
Free Support

3. What Is Covered Free of Charge

  • Answering questions about product features before purchase
  • Guidance on system requirements and compatibility
  • Bug fixes for confirmed software defects in our products
  • Help understanding product documentation

4. Support Not Covered

  • Custom modifications or feature additions
  • Issues caused by third-party plugins or incompatible hosting
  • Support for expired licenses (older than 6 months from purchase)
  • General PHP, server, or web hosting troubleshooting unrelated to our product

5. Get Setup Support

Email us to request setup support:
support@neticsoul.com

Include your order number, the product name, and your hosting details (cPanel, VPS, shared hosting, etc.). We will respond with a quote within 1 business day.